Frequently Asked Questions

🐾 Frequently Asked Questions (FAQ)

Q: How long does shipping take?
A: Our toys ship within 1–3 days, with delivery times ranging from 7–15 business days depending on your location. Good things come to those who wag! 🐶

Q: How do I track my order?
A: You’ll get a tracking link via email as soon as your toy ships. If it’s playing hide-and-seek, email us and we’ll fetch it for you.

Q: What if my dog doesn't like the toy?
A: Every pup’s different — but if yours turns up its snoot, contact us within 30 days and we’ll help you out with a return or exchange.

Q: Do your toys work for big dogs?
A: Yes! Our smart toys are designed for a wide range of dog sizes — just check the product descriptions for weight and durability notes.

Q: Is the Smart Ball rechargeable?
A: It sure is! USB charging cable included. Just don’t let your dog try to chew that part.

Q: Can I cancel or change my order?
A: We process orders quickly, but contact us within 12 hours and we’ll do our best to update or cancel it before it ships.